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Company Policies

1. Booking & Scheduling 

  • All cleanings must be scheduled at least 24–48 hours in advance.

  • Standard turnover and deep cleaning services can be scheduled together or separately.

  • We will confirm your booking via email or text.

2. Standard Turnover Cleaning

  • Includes sweeping, mopping, vacuuming, dusting, kitchen and bathroom wipe-downs, trash removal, linen changes, and guest-ready presentation.

  • Does not include deep cleaning tasks such as inside appliances, baseboards, or heavy buildup removal.

3. Deep Cleaning Services

  • Deep cleaning is performed either upon client request or when our cleaner identifies areas needing extra attention.

  • The cleaner will contact the client for approval and pricing before performing any deep cleaning beyond standard service.

4. Pricing & Payment

  • Standard turnover services are charged per number of bathrooms and bedrooms.

  • Deep cleaning services and add-ons are billed separately.

  • First-time clients must pay full payment upfront via Venmo, Cash App, or Zelle.

  • Repeat clients who are allowed to pay after service must make payment within 24 hours of service completion.

  • Late or missing payments:

  1. A $25 late fee may be applied.

  2. The client will be contacted immediately to request payment.

  3. If payment is not received within 48 hours, we reserve the right to suspend future services and pursue collection if necessary.

  • Accepted payment methods for repeat clients: Venmo, Cash App, Zelle, Stripe, or PayPal.

5. No-Shows & Cancellations

  • Cancellations must be made at least 24 hours before the scheduled cleaning.

  • Cancellation will be charged 50% of the service fee.

6. What We Provide vs. What the Host Provides​

  • We provide: Most standard cleaning supplies (all-purpose cleaners, disinfectants, sponges, cloths, etc.).

  • Host is responsible for: Laundry detergent, essentials such as toilet paper and paper towels, and a vacuum for the cleaner.

  • Important: We always assume a working vacuum is available. If you do not have one, please let us know at the time of booking.
    Note: Any items, tools, or supplies not provided or prepared by the host may not be cleaned during the service.

7. Property Condition & Access

  • Clients must ensure the property is reasonably accessible. We only serve keyless entry properties. The door code must be provided at the time of booking.

  • Pets should be secured during cleaning.

  • Any hazards or unsafe conditions should be reported prior to service.

8. Additional Charges

Extra charges may apply if the standard cleaning is not sufficient to ensure the comfort and safety of the next guest. In these cases, our cleaner will attempt to contact the host during the visit to request approval for any deep cleaning add-ons.

If the host does not respond within one hour after being contacted, the cleaner will proceed with only the standard cleaning, and no additional charges will be applied. Approval for any extra work must be received before performing the service.

9. Satisfaction Guarantee​​

  • We aim for 100% client satisfaction.

  • If you are unsatisfied with any aspect of the cleaning, please notify us within 24 hours and we will address it promptly.

10. Liability & Safety

  • We are insured for cleaning services, but we are not responsible for pre-existing property damage.

  • Clients should remove or secure fragile items before the cleaning service.

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